Quick Install

Ready to get started? Install the HelloPogo Chrome Extension directly from the Chrome Web Store:

Chrome Web Store icon Add to Chrome

Available for Chrome, Edge, and all Chromium-based browsers.

System Requirements

Before installing the HelloPogo Chrome Extension, please ensure your system meets the following requirements:

Component Requirement
Browser Google Chrome 88+, Microsoft Edge 88+, or any Chromium-based browser version 88 or newer
Operating System Windows 10/11, macOS 10.15+, or Linux (Ubuntu 18.04+, Fedora 32+)
Internet Connection Required for uploading recordings and processing documentation
Microphone Required for audio recording (internal or external)
Storage Minimum 100MB free space

Step-by-Step Installation

Follow these simple steps to install the HelloPogo Chrome Extension and set it up for your documentation needs:

1

Download the Extension

Get the HelloPogo extension from the Chrome Web Store.

Extension Download
2

Configure Settings

Set up your preferences in the extension settings.

Extension Settings
3

Start Recording

Click the HelloPogo icon to begin recording your session.

Start Recording
4

Create an Account

Create Account

Click the HelloPogo icon and create a new account or log in with your existing HelloPogo credentials.

5

Grant Permissions

Grant Permissions

Allow the necessary permissions for screen recording and microphone access when prompted.

6

Ready to Record

Ready to Record

You're all set! Click the HelloPogo icon to start your first recording session.

Using the HelloPogo Chrome Extension

The HelloPogo Chrome Extension makes it easy to capture screens and record audio explanations for your documentation.

Starting a Recording Session

  1. Click the HelloPogo icon in your browser toolbar.
  2. Select or create a project from the dropdown menu.
  3. Create a new session by entering a descriptive name.
  4. Click "Start Recording" to begin.
Pro Tip
Plan your recording session in advance. Create a list of features or workflows you want to document to ensure a smooth and comprehensive recording.

Capturing Screenshots

During a recording session, you have multiple options for capturing screens:

  • Full Screen: Captures the entire visible browser window.
  • Partial Screen: Allows you to select a specific area of the screen.
  • Visible Area: Captures only the currently visible portion of the webpage.
Screenshot Capture Options

Recording Audio Narration

While capturing screens, you can also record audio narration to explain the features, actions, or workflows you're documenting:

  • The microphone automatically activates when you start a recording session.
  • Speak clearly and at a moderate pace to ensure accurate transcription.
  • You can pause and resume both screen capturing and audio recording as needed.

Ending a Recording Session

When you've completed your documentation capturing:

  1. Click the "Stop Recording" button in the HelloPogo extension popup.
  2. Review your captured content in the summary view.
  3. Click "Submit" to send your recordings to the HelloPogo platform for AI processing.
Important Note
Your recordings are automatically uploaded to the HelloPogo platform for processing. Ensure you have a stable internet connection throughout the recording session.

Extension Settings and Configuration

Customize your HelloPogo Chrome Extension to match your documentation workflow:

Accessing Settings

To access the extension settings:

  1. Click the HelloPogo icon in your browser toolbar.
  2. Click the gear icon in the top-right corner of the popup.

Available Settings

  • Audio Quality: Adjust the quality of audio recordings (Standard or High).
  • Screenshot Format: Choose between PNG (higher quality) or JPG (smaller file size).
  • Default Capture Mode: Set your preferred screenshot capture method.
  • Auto-Upload: Enable/disable automatic uploading of recorded content.
  • Keyboard Shortcuts: Customize keyboard shortcuts for common actions.

Project Management

You can manage your projects directly from the extension:

  • Create new projects for different products or documentation needs.
  • Switch between existing projects.
  • Organize recording sessions within each project.
Project Management Interface

Troubleshooting

Encountering issues with the HelloPogo Chrome Extension? Here are solutions to common problems:

Extension doesn't appear in Chrome toolbar

Try these steps:

  1. Click the puzzle piece icon in your Chrome toolbar to see all extensions.
  2. Find HelloPogo in the list and click the pin icon to pin it to your toolbar.
  3. If HelloPogo doesn't appear in the list, try reinstalling the extension.
Screen recording permission issues

If Chrome is blocking screen recording:

  1. Go to Chrome Settings > Privacy and Security > Site Settings > Camera/Microphone.
  2. Ensure HelloPogo has the necessary permissions.
  3. For screen sharing, you may need to manually grant permission each time you start a recording.
Audio not recording

If your audio isn't being recorded:

  1. Check if your microphone is properly connected and working.
  2. Ensure you've granted microphone permissions to the extension.
  3. Try selecting a different audio input device in your system settings.
  4. Check if other applications are using your microphone.
Extension crashes or freezes

If the extension becomes unresponsive:

  1. Refresh the page you're working on.
  2. Disable and re-enable the extension.
  3. Update Chrome to the latest version.
  4. If the issue persists, try uninstalling and reinstalling the extension.
Content not uploading to HelloPogo

If your recorded content isn't appearing in your HelloPogo dashboard:

  1. Check your internet connection.
  2. Verify you're logged into the correct account.
  3. Try manually uploading the content from the extension's session history.
  4. Contact support if uploads consistently fail.

Frequently Asked Questions

Is the HelloPogo Chrome Extension free to use?
The extension itself is free to install, but you'll need an active HelloPogo subscription to process and generate documentation from your recordings. We offer various subscription plans to fit different needs and team sizes.
Can I use the extension on websites with restricted access?
Yes, the HelloPogo Chrome Extension works on any website you can access in your browser, including internal company sites, password-protected areas, and local development environments. This makes it perfect for documenting internal tools and systems.
How secure are my recordings?
All recordings and screenshots are encrypted during transit and storage. We use industry-standard security measures to protect your data. Your content is only accessible to users within your organization with appropriate permissions.
Can I edit my recordings before processing?
Currently, basic editing is available within the extension. You can review and delete individual screenshots or audio segments before uploading. For more extensive editing, you can use the HelloPogo web dashboard after processing.
Is there a limit to how much I can record?
Recording session length depends on your subscription plan. Basic plans include up to 60 minutes of recording per session, while Premium and Enterprise plans offer extended or unlimited recording time.
Can multiple team members collaborate on the same documentation?
Yes! Multiple team members can record different sessions for the same project. All sessions are compiled in your HelloPogo dashboard, where team members with appropriate permissions can review, edit, and publish the final documentation.

Need Additional Help?

If you're still experiencing issues or have questions not covered in this guide, our support team is here to help:

  • Email us at support@hellopogo.com
  • Chat with us using the support widget on our website
  • Visit our help center for more resources
  • Schedule a virtual training session for your team
Contact Support